( Department of Information Systems Faculty of Information Technology Institut Teknologi Sepuluh Nopember )
Keywords: Service Quality,Information Quality,System Quality,User Satisfaction,Individual Impact
e-learning is widely used by academic institutions to support their teaching and learning process, so does Information Systems Department, Institut Teknologi Sepuluh Nopember. Despite the fact that e-learning system offers a lot of convenience and advantages for its students and lecturers, many students also expressed their complaints. Since the very first time this system is being implemented, there is no evaluation whether the quality of the system influence the satisfaction of students as the users of the system. Moreover, there is not yet an evaluation whether the satisfaction of students influence the improvement of individual impact such as an improvement of individual productivity and an improvement on knowledge sharing. This study aims to analyze the influence of service quality, information quality and system quality to user satisfactions and analyze the influence of users’ satisfaction to individual impacts. To conduct the study, this study adopts the information success model developed by DeLone and McLean Model. The data used for this study was 22 respondents while the tools used were SPSS and SEM GSCA. This study contributes to show factors that influence user satisfactions of students and also the net benefit in using the e-learning. Having known these factors, academic institution can use it as a base to improve the quality of their e-learning system.