Web Site Usability Evaluation: An Exploratory Study on the Web Site of Directorate General of Higher Education

by Imam Azhari,Agus Harjoko
( Department of Information Systems Universitas Ahmad Dahlan, Department of Computer Science and Electronics Universitas Gadjah Mada )

Date Published: 02 Dec 2013
Published In: Information Systems International Conference (ISICO)
Volume: 2013
Publisher: Departemen Sistem Informasi, Institut Teknologi Sepuluh Nopember
Language: id-ID

Keywords: Usability measures,effectiveness,efficiency,satisfaction,usability testing


Website becomes an integral part how people access information. Thus, it now becomes a challenge to develop a usable and effective website to meet users-needs. Good websites combine both two aspects: aesthetics and ease of use. Dikti.go.id site is one of very popular and highly accessed sites among Indonesian universities. It contains the latest news and information related to the organization of higher education in Indonesia such as policy and legislation, scholarship information, grant programs and many various academic competitions for universities. This paper presents the result of evaluation of the usability of the Dikti.go.id site which includes aspects of its effectiveness, efficiency, and satisfaction perception. Based on the data analysis, it shows that the effectiveness of the site is high but its level of success is low. This means that there are problems related to the essential way how users navigate the site. This, finally, makes the satisfaction perception of this site be not high enough.

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