An IT Infrastructure Library (ITIL) Maturity Strategy for Private Cloud Sourcing Models: A Literature Review and Research Methodology Formation

by Alma Miller,Enrique Campos-Nanez,Pavel Fomin,James Wasek
( Department of System Engineering & Engineering Management Doctoral Candidate George Washington University (GWU), Department of System Engineering & Engineering Management Adjunct Faculty of Systems Engineering GWU, Department of System Engineering & Engin )

Date Published: 02 Dec 2013
Published In: Information Systems International Conference (ISICO)
Volume: 2013
Publisher: Departemen Sistem Informasi, Institut Teknologi Sepuluh Nopember
Language: id-ID

Keywords: Cloud Computing,IT Infrastructure Library (ITIL),IT Service Management (ITSM),IT Strategic Plan


ITIL adoption has started to wane over the last few years due to the overall cost of implementation and difficulties with integrating the ITIL methodology with the current corporate Information Technology (IT) strategic plan. This becomes even more apparent as IT departments move- away from the traditional service delivery models to private cloud sourcing strategies. The purpose of this research is to establish a roadmap, as part of the ITIL maturity plan, for the first phase of ITIL implementation for organizations moving towards these new service-sourcing models. This work provides IT organizational leaders with a methodical approach to ITIL implementation that supports a migration strategy to a private cloud sourcing model as part of their 3 to 5 year IT strategic plan. The initial phase of this research, which is detailed in this paper, is a comprehensive literature review with insight from ITIL practitioners and industry surveys. From this research, several conclusions are expected. The most valuable conclusion that can be drawn will be an established strategy for ITIL implementation that will ensure long term success for those seeking to use private cloud sourcing.

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